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Terms & Conditions

PC SafeLockEffective

Date: March 18, 2026

1. Acceptance of Terms

By accessing or using PC SafeLock services, you agree to be bound by these Terms and Conditions.

If you do not agree, you must not use our services.

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2. Description of Services

PC SafeLock provides managed cybersecurity and IT support services, including but not limited to:

  • Antivirus and endpoint protection

  • System monitoring and alerting

  • Patch management

  • Data backup services

  • Remote access and support

  • System optimization

Services may be delivered using third-party providers and software platforms.

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3. Third-Party Service Providers

PC SafeLock utilizes third-party providers, including but not limited to:

  • NinjaOne

  • SentinelOne

  • Splashtop

  • Zendesk

 

You acknowledge and agree:

  • These providers operate independently

  • PC SafeLock does not control their systems or infrastructure

  • Service availability and performance depend on these providers

👉 PC SafeLock is not responsible for outages, failures, vulnerabilities, or security incidents originating from third-party systems.

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4. No Warranty & No Guarantee of Security

ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

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PC SafeLock makes no guarantees that:

  • Systems will be free from malware or cyber threats

  • Data loss will not occur

  • Services will be uninterrupted or error-free

 

Cybersecurity is inherently uncertain.

👉 You acknowledge that no solution can provide 100% protection.

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5. Backup & Data Loss Disclaimer

Backup services are provided as a convenience only.

PC SafeLock does not guarantee:

  • Backup success

  • Backup completeness

  • Backup availability

  • Successful restoration

 

You are solely responsible for:​

  • Maintaining independent backups if required

 

👉 PC SafeLock is not liable for any corrupt files, data loss, corruption, or restoration failure.

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6. Remote Access Authorization

You authorize PC SafeLock to:

  • Access your systems remotely

  • Install, modify, and configure software

  • Perform maintenance and troubleshooting

 

You accept all risks associated with remote access technologies.

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7. User Responsibilities

You agree to:

  • Maintain secure passwords

  • Follow cybersecurity best practices

  • Not disable or interfere with protections

  • Keep systems powered and connected when required

 

Failure to do so may reduce service effectiveness.

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8. Subscription, Billing & Payments

Services are billed on a recurring subscription basis.

By subscribing, you agree:

  • To automatic recurring billing

  • To timely payment of all fees

  • That unpaid accounts may result in suspension or termination

 

All payments are non-refundable unless required by law.

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9. Service Availability & SLA Disclaimer

PC SafeLock does not guarantee:

  • Continuous uptime

  • Immediate response times

  • Resolution of all issues

Service interruptions may occur due to:

  • Maintenance

  • Internet outages

  • Third-party failures

  • Cyber incidents

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10. Limitation of Liability (MAXIMUM PROTECTION)

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

PC SafeLock shall not be liable for:

  • Data loss

  • Ransomware or cyberattacks

  • Business interruption

  • Lost profits or revenue

  • Indirect or consequential damages

 

👉 TOTAL LIABILITY IS LIMITED TO:
The amount paid by the customer in the previous three (3) months

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11. Indemnification

You agree to defend, indemnify, and hold harmless PC SafeLock from any claims arising from:

  • Misuse of services

  • Failure to follow security recommendations

  • Unauthorized access to your systems

  • Violations of applicable laws

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12. Arbitration Agreement (CRITICAL)

Any dispute, claim, or controversy shall be resolved by binding arbitration, not in court.

  • Arbitration shall take place in Tennessee

  • Governed by the American Arbitration Association (AAA) rules

  • Each party bears its own costs unless otherwise determined

👉 You waive the right to a jury trial.

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13. Class Action Waiver

You agree that:

  • Disputes must be brought individually

  • You waive any right to participate in a class action lawsuit

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14. Termination

PC SafeLock may suspend or terminate services if:

  • Payments are not made

  • Terms are violated

  • Systems pose a security risk

You may cancel according to your subscription terms.

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15. Changes to Terms

We may update these Terms at any time.

Continued use of services constitutes acceptance of updated Terms.

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16. Governing Law

These Terms are governed by the laws of the State of Tennessee.

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17. Contact Information

PC SafeLock
https://www.pcsafelock.com
admin@pcsafelock.com
615-293-1687

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